Privacy Policy – p999 link Gaming Platform

1 About This Policy

This Privacy Policy applies to all users of the p999 link platform, including registered account holders and visitors who browse the site without creating an account. It covers personal data collected through the website at p999link.net and any associated applications or services operated under the p999 link brand.

By registering an account or continuing to use p999 link, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is collected and used as described here, you should not use the platform.

This policy should be read alongside our Terms and Conditions, which govern the overall use of the platform. Our Responsible Gaming page also contains important information about how we use data to support player welfare tools.

2 Data We Collect

We collect personal information from you in several ways: when you register an account, when you use the platform, when you contact support, and automatically through the technology that powers the website. The specific types of data we collect include:

Account Registration Data

• Full name as per your CNIC or government-issued ID
• Date of birth (to verify you are 18 or older)
• Email address and mobile number
• Username and encrypted password
• Residential address in Pakistan

Identity Verification Data

• CNIC number and a copy of your identity document when verification is requested
• Proof of address documents such as a utility bill or bank statement
• Proof of payment method ownership where required

Financial & Transaction Data

• Deposit and withdrawal history in PKR
• Payment method identifiers (e.g. JazzCash mobile number, Easypaisa account reference, bank account details for Raast or bank transfer)
• Transaction reference numbers and timestamps

Platform Usage Data

• Games played, bet amounts, session durations and game history
• Bonus claims, promotions opted into and wagering activity
• Login times, IP address and approximate geographic location
• Device type, operating system, browser type and screen resolution

Communications Data

• Support chat transcripts and email correspondence
• Feedback, complaints or dispute records
• Marketing preferences and communication opt-in or opt-out history

3 How We Use Your Data

The personal information we collect is used for specific, legitimate purposes related to running the p999 link platform. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Below is a clear breakdown of how your data is used:

Purpose	Data Used
Creating and managing your account	Registration data, identity verification documents
Processing PKR deposits and withdrawals	Financial data, payment method details
Verifying your identity and age	CNIC, date of birth, proof of address
Providing customer support	Communications data, account data, transaction records
Detecting fraud and preventing abuse	IP address, device data, transaction patterns, login history
Responsible gaming monitoring	Gaming history, session data, deposit and loss patterns
Sending relevant account notifications	Email address, mobile number, communication preferences
Improving the platform and user experience	Usage data, device data, aggregated analytics

We may also use anonymised and aggregated data — data that cannot identify you as an individual — for statistical analysis, product development and business reporting. This data carries no privacy risk to you.

4 Legal Basis for Processing

We process your personal data on the following grounds, depending on the specific activity involved:

• Performance of a contract: Processing your account data and transactions is necessary to fulfil the services you have signed up for at p999 link.
• Legitimate interests: We may process certain data where it is in our legitimate business interests to do so — for example, fraud detection, platform security and improving our services — provided those interests are not overridden by your own rights and interests.
• Legal obligation: In some cases we are required to process and retain certain data to comply with applicable laws and obligations, including anti-money laundering and record-keeping requirements.
• Consent: Where we ask for your consent — such as for marketing communications — we will only process your data for that purpose if you have given clear, voluntary consent. You can withdraw consent at any time.

5 Sharing Your Data

p999 link does not sell your personal data to third parties under any circumstances. We may, however, share limited personal data with trusted third parties where it is necessary to provide our services. Any sharing is done on a strictly need-to-know basis.

Categories of Third Parties We May Share Data With

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data they need to process your PKR deposits and withdrawals. They operate under their own privacy policies and security standards.
• Identity verification services: If we use a third-party KYC provider to assist with verifying your CNIC or other documents, limited data is shared for that purpose only.
• Game software providers: Game providers may receive anonymised session data necessary to deliver and troubleshoot games on the platform. They do not receive your financial or identity data.
• IT and hosting providers: Cloud infrastructure and platform hosting partners store data on our behalf under strict data processing agreements.
• Fraud prevention and analytics tools: Aggregated or anonymised data may be processed by analytics tools to identify unusual activity patterns. No personally identifiable data is shared with advertising networks.

6 Payment Information

All financial transactions on p999 link are denominated in Pakistani Rupees (PKR). When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, your payment details are handled through secure, encrypted payment channels.

p999 link does not store your full mobile wallet PIN, full card number or online banking passwords on our systems. What we do retain are:

• The mobile number associated with a JazzCash or Easypaisa account (used to match your payment to your player account)
• Bank account numbers and names for Raast and bank transfer withdrawals
• Transaction reference numbers, amounts in PKR, and timestamps for all deposits and withdrawals

This information is retained as part of your account's transaction history and for fraud prevention purposes. It is not used for any other purpose and is not shared with third parties beyond what is strictly necessary to process each transaction.

When you request a withdrawal, your funds are returned to the same payment method you used to deposit, wherever this is technically possible. This policy exists to protect you against unauthorised withdrawal requests.

7 Cookies & Tracking

p999 link uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your device when you visit the website.

Types of Cookies We Use

• Essential cookies: These are necessary for the platform to function. They keep you logged in during your session, remember your preferences and ensure the site displays correctly. These cannot be disabled.
• Analytics cookies: These help us understand which pages and features are most used, how long users spend on the platform, and where users drop off. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent access attempts, identify unusual login patterns and protect your account from unauthorised activity.

We do not use advertising cookies or place cookies from social media platforms. You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect how the platform functions for you.

8 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after it is closed. The specific retention periods depend on the type of data:

• Account and identity data: Retained for the full duration of your account, and for a minimum of five years after account closure — consistent with standard record-keeping practices for financial services platforms.
• Transaction records: All PKR deposit and withdrawal records are retained for a minimum of five years from the date of each transaction.
• Support communications: Chat transcripts and email correspondence are retained for up to three years unless they relate to an unresolved dispute, in which case they are kept until the matter is fully resolved.
• Marketing preferences: Records of your communication opt-ins and opt-outs are kept for as long as necessary to honour your preferences.

When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked back to you. We do not retain personal data "just in case" — retention is always for a specific, justifiable purpose.

9 Your Rights

As a user of p999 link, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team with your request and we will respond as promptly as possible.

10 Security Measures

Keeping your personal data secure is a priority for p999 link. We have put a range of technical and organisational measures in place to protect your information from unauthorised access, disclosure, alteration or destruction. These include:

• Encrypted data transmission: All data exchanged between your browser and our servers is transmitted over HTTPS using TLS encryption.
• Password hashing: Your account password is never stored in plain text. It is hashed using industry-standard algorithms so even our own systems cannot read it.
• Access controls: Access to personal data within p999 link is restricted to staff who genuinely need it to perform their role. All internal data access is logged and audited.
• Fraud detection systems: We use automated monitoring to flag unusual login activity, suspicious transaction patterns and potential account compromises in real time.
• Regular security reviews: Our technical infrastructure is reviewed and tested regularly to identify and address potential vulnerabilities.

Despite these measures, no internet-based service can guarantee 100% security. You also play an important role in keeping your account safe — use a strong, unique password, never share your login details, and contact us immediately if you suspect your account has been accessed without your authorisation.

11 Children's Privacy

p999 link is strictly an adults-only platform. You must be at least 18 years of age to register an account and use any of our services. We do not knowingly collect personal data from anyone under the age of 18.

During registration, we collect your date of birth specifically to verify that you meet the minimum age requirement. Where we have reasonable grounds to believe that a registered user may be under 18, the account is suspended and identity verification is requested before any further use is permitted.

If you are a parent or guardian and believe that a minor has registered an account on p999 link, please contact our support team immediately. We will investigate and, if confirmed, close the account and return any deposited funds to the original payment method.

12 Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how we operate, changes to applicable laws, or updates to the services we offer. When we make meaningful changes, we will update the "Last updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify you directly — either by email to your registered address or through an in-platform notification when you next log in.

Your continued use of p999 link after a revised policy has been published constitutes your acceptance of the updated version. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

13 Contact & Complaints

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how your personal information has been handled, please get in touch with the p999 link support team.

Our support team is available around the clock and will aim to acknowledge your request promptly and resolve it within a reasonable timeframe. For data access or deletion requests, please include your registered username and a brief description of what you are asking for so we can process it efficiently.

You may also reach us through the live chat function available on the platform when you are logged in to your account. For any formal complaints that we are unable to resolve to your satisfaction, you retain the right to escalate the matter through appropriate channels.

We take all privacy-related concerns seriously and commit to handling them transparently and without unnecessary delay. Your trust is important to us and we will always do our best to give you a clear, honest answer.